View Courses for Foundation Skills

'People will treat you the way you allow them to.' Learn the behaviours that will ensure that all your interactions are ‘win-win’ situations for you and for others.

Expected OUTCOMES:
(1) Increased self-respect and self-worth
(2) Increased self-esteem and confidence
(3) Demonstrate assertive behaviour through verbal, vocal and visual techniques
(4) Address assertiveness issues in both personal and professional life
(5) Send the right signals to get the right response
(6) Command respect while being respectful
(7) Reduce unnecessary conflict

NQF Level 4

Cost and Time effective E and M-Learning option available: www.mpowrme.co.za

The telephone is one of the most important business tools and is often the first point of contact for many callers. Therefore it is essential to convey a professional image of efficiency, helpfulness and friendliness.

This programme is packed with proven, workable ideas and techniques based on the experience of successful people across a wide range of companies and industries, to equip learners with the skills and knowledge needed to portray a good image and provide callers with excellent service.

Expected OUTCOMES:
(1) Demonstrate professionalism when dealing with incoming and outgoing calls
(2) Constructively respond to a customer’s concern or complaint
(3) Build rapport and satisfy customers’ needs quickly via effective dialogue skills
(4) Take ownership for gathering the correct information from callers
(5) Create a professional impression that enhances the brand of the organisation

NQF Level 2

Cost and Time effective E and M-Learning option available: www.mpowrme.co.za

This programme is designed to assist learners in resolving ethical issues faced by the organisation and assist in implementing a culture that support professional behaviour.

Expected OUTCOMES:
(1) Understand what 'business ethics' is
(2) Learn how to make ethical decisions
(3) Apply practical tools to implement ethics in the workplace
(4) Learn how to balance personal and organisational ethics
(5) Learn when to "blow the whistle"
(6) Be able to identify unethical behaviour

NQF Level 2

Cost and Time effective E and M-Learning option available: www.mpowrme.co.za

MODULES Includes:
(1) Emotional Intelligence (M)
(2) Stress Management (M)
(3) Conflict Management (M)
(4) Effectively Assertive (C)
(5) Effective Communication and Interpersonal Skills (C)
(6) Business Etiquette and Ethics (P)
(7) Time Management (P)
(8) Professional Business Writing (P)

Cost and Time Effective E-Learning Option Available on (Individual) Programme Modules: www.mpowrme.co.za

With the world changing as fast as it is – industries rising, involving and crashing; more efficient, effective working environments; globalisation interconnecting us all - how do we best ensure new recruits are prepared for the world of work ?

The mission of education is to help prepare students for the future. An important element of that preparation involves the development of career skills and a basic level of competency in workplace skill areas not covered in current School and University curriculums.

The aim of this programme is to prepare workers to enter the workplace with a deeper understanding of workplace contexts and expectations of professionals across a range of industries.

MODULES Include:
(1) Business Etiquette and Protocol
(2) Effective Communication and Interpersonal Skills
(3) Effective Planning and Time Management
(4) Customer Service Excellence
(5) Professional Business Writing Principles
(6) Business Presentation Skills
(7) Introduction to Project Management
(8) Leadership Skills

Cost and Time effective E and M-Learning option available: www.mpowrme.co.za

This programme shows learners how to prioritise their workload and cope with other people’s demands, and contains practical techniques for them to use when organising their time.

Power tips help to handle real-life situations and develop first-class time management skills that will dramatically improve efficiency and results.

Expected OUTCOMES:
(1) Identify the time thieves that drain away priceless hours from your day and negatively influence your performance
(2) Schedule priorities based on importance to achieve better results
(3) Set-up a system to keep track of everything that needs to be done and never miss another deadline
(4) Maintain a healthy work-life balance

NQF Level 5

Cost and Time effective E and M-Learning option available: www.mpowrme.co.za

This programme is designed to enhance learners’ abilities to relate, communicate, understand and cooperate with others, by enabling them to master the principles and practices of effective, assertive communication.

Expected OUTCOMES:
(1) Respond confidently and concisely in formal, informal and ad-hoc situations
(2) Know how to deal with difficult conversations and provide constructive feedback
(3) Demonstrate assertive behaviour through verbal, vocal and visual techniques
(4) Understand the importance of body language and non-verbal communication
(5) Deliver impactful messages
(6) Explain complex ideas and handle tough questions by condensing your thoughts, simplifying information and avoiding listener and information overload
(7) Reduce unnecessary conflict

Cost and Time effective E and M-Learning option available: www.mpowrme.co.za

The aim of this programme is to provide learners with practical coping strategies to better manage the stress in their life in order to lead a well-balanced life that will enable them to reach their full potential.

Expected OUTCOMES:
(1) Understand stress and the impact thereof
(2) Learn how to prioritise and determine what is really important
(3) Employ physical and mental techniques to manage personal and work-related stress effectively
(4) Learn how to stay calm despite uncertainty
(5) Increase Emotional Intelligence
(6) Maintain a healthy work-life balance

NQF Level 5

Cost and Time effective E and M-Learning option available: www.mpowrme.co.za

Mental health includes our emotional, psychological, and social well-being. It affects how we think, feel, and act and helps determine how we handle stress, relate to others, and make choices.

Part 1: Mental Health Awareness
Part 2: Emotional Intelligence
Part 3: Stress Management
Part 4: Conflict Management

Expected OUTCOMES:
(1) Understand the science of emotions that drives behaviour
(2) Increase awareness of situations that pose a risk of having emotions lead to unskillful behaviour and poor decisions
(3) Learn practical strategies to respond more skillfully as pressure, tension and complexity increase
(4) Identify patterns, triggers and emotional habits that either drive or derail performance
(5) Learn to suspend judgment – become ‘more curious and less certain’
(6) Employ physical and mental techniques to manage personal and work-related stress effectively
(7) Learn how to stay calm despite uncertainty
(8) Identify different types of conflict at work and the preferred method of dealing with conflict

This programme teaches learners how to develop the skills to proactively address change and meet the challenges of transition in the workplace as well as to develop the ability to effectively handle organisational changes by examining the transition process and understanding their own, and others, needs and responses to each phase.

Expected OUTCOMES:
(1) Understand the basics of change management
(2) Know how to proactively address change and cope with uncertainty
(3) Learn how to stay calm despite uncertainty
(4) Increase emotional intelligence
(5) Maintain a healthy work-life balance

NQF Level 3

Cost and Time effective E and M-Learning option available: www.mpowrme.co.za