View Courses for Foundation Skills

Business etiquette is a set of standards on how to conduct yourself around colleagues, potential business partners and clients.

Adhering to a strong set of etiquette rules will ensure that your company maintains a strong reputation externally and it also minimises the possibility of conflict internally. 

EXPECTED OUTCOMES:
* Demonstrate good etiquette and professionalism towards superiors, clients and guests
* Influence the way others react
* Gain the respect of superiors and colleagues
* Increased self confidence
* Communicate effectively and professionally
* Become a good company representative

Cost and Time effective E and M-Learning option available: www.mpowrme.co.za

The telephone is one of the most important business tools and is often the first point of contact for many callers. Therefore it is essential to convey a professional image of efficiency, helpfulness and friendliness.

This programme is packed with proven, workable ideas and techniques based on the experience of successful people across a wide range of companies and industries, to equip learners with the skills and knowledge needed to portray a good image and provide callers with excellent service.

EXPECTED OUTCOMES:
* Demonstrate professionalism when dealing with incoming and outgoing calls
* Constructively respond to a customer’s concern or complaint
* Build rapport and satisfy customers’ needs quickly via effective dialogue skills
* Take ownership for gathering the correct information from callers
* Create a professional impression that enhances the brand of the organisation

NQF Level 2

Cost and Time effective E and M-Learning option available: www.mpowrme.co.za

The objective of this programme is to increase the efficiency of cleaning staff and tea ladies within a corporate environment, thus ensuring productivity and less frustration.

EXPECTED OUTCOME:
A neater and cleaner office environment will ensure that customers see a well organised environment, creating an image of competence and professionalism.

Learners will feel valued and appreciated due to the fact that management invested in their education. This will lead to a high level productivity and motivation amongst cleaning staff.

NQF Level 1

The goal of a successful company is to have customer service that is not just the best, but legendary.

This programme will equip learners with the necessary tools, techniques and skills to effectively deliver consistent, memorable, quality Customer experiences that fulfil your Company’s Brand.

EXPECTED OUTCOMES:
* Apply service principles and standards to provide a WOW service
* Deal with difficult situations and identify and solve problems relating to customers
* Work effectively with others so that customer satisfaction is maintained and enhanced
* Interact professionally with customers, serve with confidence and provide WOW experiences

NQF Level 4

Cost and Time effective E and M-Learning option available: www.mpowrme.co.za

MODULES Includes:
(1) Emotional Intelligence (M)
(2) Stress Management (M)
(3) Conflict Management (M)
(4) Effectively Assertive (C)
(5) Effective Communication and Interpersonal Skills (C)
(6) Business Etiquette and Ethics (P)
(7) Time Management (P)
(8) Professional Business Writing (P)

EXPECTED OUTCOMES:
* Learn practical strategies to help respond more skillfully as pressure, tension and complexity increase
* Identify patterns, triggers and emotional habits that either drive or derail performance
* Employ physical and mental techniques to manage personal and work-related stress effectively
* Identify different types of conflict at work and the preferred method of dealing with conflict
* Increased self-esteem and confidence
* Make best use of body language, listening and oral communication
* Demonstrate assertive behaviour through verbal, vocal and visual techniques
* Identify the time thieves that drain away priceless hours and negatively influence performance
* Schedule priorities based on importance to achieve better results
* Apply the requirements of effective business writing
* Compile different types of documentation successfully

Cost and Time Effective E-Learning Option Available on (Individual) Programme Modules: www.mpowrme.co.za

Lessons we can learn from Ants to strengthen teamwork and improve organisational performance.

Ants move from place to place, but they get it done with great purpose. They truly click on all cylinders and are by all definitions a
high-performing, functional team.

When teams are formed and even after they have existed for a period of time, it is necessary that each team member understand and be
reminded in relation to their role and how they contribute to the team and the organisation’s goals.

This programme provides an opportunity for team members and organisations to build healthier, stronger relationships with one
another, reaffirm their collective purpose, and plan steps to improve team effectiveness.

EXPECTED OUTCOME:
The practical team building activities incorporated into the programme content will have your company well on its way to building a team of peers that work well together, are productive and have a renewed focus.

NQF Level 2

This programme is designed to enhance learners’ abilities to relate, communicate, understand and cooperate with others, by enabling them to master the principles and practices of effective, assertive communication.

EXPECTED OUTCOMES:
* Respond confidently and concisely in formal, informal and ad-hoc situations
* Know how to deal with difficult conversations and provide constructive feedback
* Demonstrate assertive behaviour through verbal, vocal and visual techniques
* Understand the importance of body language and non-verbal communication
* Deliver impactful messages
* Explain complex ideas and handle tough questions by condensing your thoughts, simplifying information and avoiding listener and information overload
* Reduce unnecessary conflict

Cost and Time effective E and M-Learning option available: www.mpowrme.co.za

The aim of this programme is to provide learners with practical coping strategies to better manage the stress in their life in order to lead a well-balanced life that will enable them to reach their full potential.

EXPECTED OUTCOMES:
* Understand stress and the impact thereof
* Learn how to prioritise and determine what is really important
* Employ physical and mental techniques to manage personal and work-related stress effectively
* Learn how to stay calm despite uncertainty
* Increase Emotional Intelligence
* Maintain a healthy work-life balance

NQF Level 4

Cost and Time effective E and M-Learning option available: www.mpowrme.co.za

This programme presents a framework for emotional intelligence as set of skills hypothesised to contribute to the accurate appraisal and expression of emotion in oneself and in others, the effective regulation of emotion in self and others, and the use of feelings to motivate, plan and achieve in one's life.

EXPECTED OUTCOMES:
* Understand the science of emotions that drives behaviour
* Increase awareness of situations that pose a risk of having emotions lead to unskillful behaviour and poor decisions
* Learn practical strategies to respond more skillfully as pressure, tension and complexity increase
* Identify patterns, triggers and emotional habits that either drive or derail performance
* Learn to suspend judgment – become ‘more curious and less certain’

NQF Level 4

Cost and Time effective E and M-Learning option available: www.mpowrme.co.za

As the business environment grows in its complexity, the importance of skillful communication becomes essential in the pursuit of organisational goals and objectives.

MODULES Include:
(1) Principles of Professional Business Writing
(2) Business Letters
(3) Planning and Writing Business Emails
(4) Business Report Writing

EXPECTED OUTCOMES:
* Apply the requirements of effective business writing
* Decide on the appropriate form and layout of documentation
* Organise information logically
* Compile different types of documentation successfully
* Identify and rectify areas of style, punctuation, language content and layout

NQF Level 4

Cost and Time effective E and M-Learning option available: www.mpowrme.co.za