View Courses for Foundation Skills

After attending the programme, learners will be able to:
- Demonstrate good etiquette in the office as well as towards superiors, clients and guests
- Influence the way others react to them
- Gain the respect of superiors and colleagues
- Increase their self confidence
- Communicate effectively and professionally
- Become a good representative for their organisation

This programme is packed with proven, workable ideas and techniques based on the experience of successful people across a wide range of companies and industries, to equip learners with the skills and knowledge needed to portray a good image and provide callers with excellent service.

NQF Level 2

Cost and Time Effective E-Learning Option Available.

The goal of a successful company is to have customer service that is not just the best, but legendary.

This programme will equip learners with the necessary tools, techniques and skills to effectively deliver consistent, memorable, quality Customer experiences that fulfil your Company’s Brand.

NQF Level 4

Cost and Time Effective E-Learning Option Available.

This programme provides an overview of the concept of cultural diversity.

The aim of the programme is to assist learners with:
- Increasing their awareness of the various dimensions of diversity
- Examining their own cultural identity and how that identity affects their relationships with others
- Becoming more aware of their own attitudes, perceptions, and feelings about various aspects of diversity
- Making a commitment to increase their understanding of diversity issues

NQF Level 4

Cost and Time Effective E-Learning Option Available.

This programme shows learners how to prioritise their workload and cope with other people’s demands, and contains practical techniques for them to use when organising their time.

Power tips help to handle real-life situations and develop first-class time management skills that will dramatically improve efficiency and results.

NQF Level 5

Cost and Time Effective E-Learning Option Available.

Ants move from place to place, but they get it done with great purpose. They truly click on all cylinders and are by all definitions a high-performing, functional team.

When teams are formed and even after they have existed for a period of time, it is necessary that each team member understand and be reminded in relation to their role and how they contribute to the team and the organisation’s goals.

This programme provides an opportunity for team members and organisations to build healthier, stronger relationships with one another, reaffirm their collective purpose, and plan steps to improve team effectiveness.

This programme assist learners in understanding the key elements of planning and organising and shows how they can be readily applied to the work environment.

It will assist in identifying and prioritising the tasks and activities needed to achieve both business and personal goals.

Cost and Time Effective E-Learning Option Available.

- Practical techniques show learners how to analyse and improve stressful work patterns, prioritise, delegate and make time to relax
- Clear text and illustrations cover every aspect of stress management at work
- Simple check lists enable learners to be fully prepared when devising a stress management strategy
- Accessible charts and flow diagrams explore different options for action and provide useful examples

NQF Level 5

Cost and Time Effective E-Learning Option Available.

This programme presents a framework for emotional intelligence as set of skills hypothesised to contribute to the accurate appraisal and expression of emotion in oneself and in others, the effective regulation of emotion in self and others, and the use of feelings to motivate, plan and achieve in one's life.

NQF Level 5

Cost and Time Effective E-Learning Option Available.

This Programme Focuses on: Grammar, Speaking, Reading and Writing

Interactive and focused classroom activities will give learners the opportunity to practice grammatical structures and new vocabulary in authentic situations.

NQF Level 3